Shipping policy
Shipping Policy
Order Processing All orders are processed and dispatched within 2–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Delivery Timeframes We deliver Australia-wide using Australia Post. Estimated delivery times are:
- Standard items: 2–7 business days after dispatch
- Bulky or oversized items: up to 10 business days after dispatch
Delivery times may vary depending on your location and during peak periods.
Shipping Rates
- Free shipping on orders over $150
- For orders under $150, shipping is calculated at checkout based on the weight and destination of your order
Domestic Shipping Only At this time, Willow & Rue ships within Australia only. We hope to offer international shipping in the future.
Tracking Your Order Once your order has been dispatched, you'll receive a tracking number via email so you can follow your delivery through Australia Post.